Our Mission
At HSBA, Inc., trust fund and benefit admistration is all we do.  Our clients are our business.  Because it's our core competency, we continually strive to develop a service and delivery approach that is customer focused by committing to: 

Customized solutions
Whether the need is for pension plan administration or turnkey trust fund management, our administrative systems and procedures support multiple plans including indemnity, PPO, EPO, POS, HMO, Medicare, and defined contribution plans. We work hand in-hand with our clients to develop a total solution that keeps them up to date on their unique compliance, reporting and administration requirements.

Bottom-line results through administrative efficiencies
HSBA's technology automates most administrative processes, resulting in substantial operational cost savings. Our service functions are integrated into a single system that includes claims processing, eligibility and provider management, plan design, customer service, finance and utilization reporting and disease management data – all available through electronic transfer including EDI, scanning, OCR, workflow management, and web-based eligibility transactions.

Our web-based client service model can reduce additional support personnel and open the door for increased revenue while reducing operating costs. Pertinent enrollment information can be obtained, viewed and modified from our web enabled eligibility system at any time. With the use of "smart" electronic enrollment forms, employers have desktop access to their data. The result? Less time spent on collecting, sorting and filing numerous paper forms and more time spent on core competencies.

Proactive fund management
To be successful, an administrator must assist in managing current plans and trust funds on a proactive basis and assist them in remaining current, developing new opportunities and ensuring sound spending practices. HSBA's systems facilitate compliance with HIPAA privacy and security regulations and provide valuable insight and analysis that can be used in evaluating plan utilization and program efficiencies.

Industry expertise and superior service
Health plan administration is challenged by the complexities of employer demands, union bargaining, government regulations, provider and vendor management, plan design changes and third party integration requirements. With over 25 years of experience behind us, we’ve acquired top-talent and industry experts who have developed systems and processes that incorporate and manage the complexities of system conversion and plan integration. Because customer satisfaction is our top priority, we provide performance metrics by which we can continually monitor our service. Regardless of which services we’re providing to our clients, we’re committed to providing a level of customer service unparalleled in the benefit administration industry.